Effective Communication and Emotional Intelligence in the Workplace

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What is emotional intelligence and why should we use it in the workplace? Most people define emotional intelligence as the ability to recognize and understand emotions in yourself and others, and the ability to use this awareness to manage behaviors and relationships.

Typically, there is the implementation of intelligence quotient (IQ) versus emotional quotient (EQ) throughout the use of emotional intelligence. IQ is as follows: Your ability to learn and apply information to skills (e.g., logical reasoning). EQ is as follows: A flexible skill that can be learned (e.g., the ability to type faster).

How does emotional intelligence allow for effective communication? There is a promotion of the following:

  1. Self-awareness: ability to perceive your own emotions, which helps to understand others in a better manner.
  2. Self-management: ability to use your awareness of emotions to stay flexible so that your behavior is positive.
  3. Social awareness: ability to pick up on the emotions of others so that you can play a role towards understanding their behaviors.

 

How do you use emotional intelligence for effective communication? The following are some strategies that you can use in order to help you follow through with the use of emotional intelligence within the workplace:

  1. Pay attention to your emotions: Understand what your emotional triggers are. If needed, create a journal and jot down every time you feel sad, angry, happy, etc. You may find a pattern!
  2. Allow for empathy: Try to understand how people are feeling before reacting. Within the workplace, the lack of empathy often creates many problems which can be solved if there was a sense of understanding.
  3. Practice self-regulation: Do you have a boss or co-worker that you would like to tell off? Even if this is the case, it is easy to state what is on our minds without allowing for proper self-awareness. Take a moment to rationalize your thoughts and try not to react in the heat of the moment. The goal is to increase your emotional intelligence, not your enemies!

 

We all have different personalities, different wants and needs, and different ways of showing our emotions. Navigating through this all takes tact and cleverness – especially if we hope to succeed in life.

 

About the Author:

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Anita Haridat, Ph.D

 

Anita Haridat has her Ph.D in healthcare/business administration and her Master’s degree in clinical nutrition. She has several publications in sources such as EGO Magazine, Natural Awakenings Magazine, Syosset Patch, Our USA Magazine and many more. Her passion for health and wellness has created multiple stepping stones for paving the way of creating a positive well-being. Her first book can be found here:

A Ph.D Takes Your B.S to a Whole New Level: Survive Grad School with the Right Mentality

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